Questions & Answers
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GENERAL BUSINESS QUESTIONS
Q: What makes Dhvij International different from other furniture manufacturers?
A: Dhvij International combines traditional Rajasthani craftsmanship with modern manufacturing technology in our 25,000 square feet facility in Boranada Industrial Park, Jodhpur. Our team of 100+ skilled artisans includes third-generation woodworkers alongside technicians operating German CNC machines. This unique blend ensures every piece carries authentic craftsmanship while meeting international precision standards. Our Sedex certification, comprehensive in-house capabilities from wood seasoning to final packaging, and proven track record with global brands like HomeGoods, Urban Ladder, and Conforama demonstrate our commitment to excellence that transcends typical manufacturing operations.
Q: Which countries do you export to and what are your main markets?
A: We export to eight countries across North America, Europe, Asia, and Australia. Our primary markets include the United States (serving retailers like HomeGoods), European countries (including partnerships with Conforama), and domestic Indian market (through collaborations with Urban Ladder and Mountain Woods). Our export license AANFD5836C enables us to serve international clients with proper documentation and compliance. We handle both container loads for large retailers and smaller shipments for boutique stores, adapting our logistics capabilities to meet diverse market requirements.
Q: What certifications and quality standards do you maintain?
A: Dhvij International maintains Sedex certification for ethical manufacturing practices, ensuring social compliance and responsible business operations. Our GST registration number 08AANFD5836C1ZE confirms full tax compliance in India. We follow international furniture safety standards and maintain ISO-based quality management processes. Our 17-point quality inspection system ensures every piece meets or exceeds international standards. Additionally, our export license and partnership with global brands demonstrate our adherence to international quality benchmarks and regulatory requirements.
Manufacturing & Production
Q: What is your typical production timeline for custom orders?
A: We work with premium hardwoods including teak, sheesham, mango wood, and engineered wood products, all processed through our in-house wood seasoning plant to achieve optimal moisture content and stability. For metal components, we use high-grade steel and aluminum with advanced powder coating and finishing processes. Our material quality assurance begins with supplier audits and incoming material inspection. We source 90% of our wood from responsibly managed forests with proper certifications. Our quality control laboratory tests material strength, finish durability, and environmental compliance before production begins.
Q: What materials do you work with and how do you ensure quality?
A: We export to eight countries across North America, Europe, Asia, and Australia. Our primary markets include the United States (serving retailers like HomeGoods), European countries (including partnerships with Conforama), and domestic Indian market (through collaborations with Urban Ladder and Mountain Woods). Our export license AANFD5836C enables us to serve international clients with proper documentation and compliance. We handle both container loads for large retailers and smaller shipments for boutique stores, adapting our logistics capabilities to meet diverse market requirements.
Q: Do you offer custom design services and what are the requirements?
A: Our in-house design team provides comprehensive custom design services for clients seeking unique furniture solutions. We require detailed specifications including dimensions, material preferences, finish requirements, and intended use environment. Our design process includes initial consultation, concept sketches, 3D rendering for approval, and prototype development if required. Minimum order quantities for custom designs typically start at 50 pieces, though exceptions can be made for high-value projects. Design development timeline ranges from 10-15 days, with additional time for complex engineering requirements or multiple design iterations.
Q: What quality control measures do you have in place?
A: Our quality control system encompasses every production stage through our comprehensive 17-point inspection process. This includes raw material verification, precision measurement of cuts and joints, structural integrity testing using load simulation equipment, finish quality assessment under standardized lighting, hardware functionality verification, and final packaging inspection. Our quality control team includes certified technicians who document every inspection stage. We maintain detailed quality records for traceability and continuous improvement. Additionally, we conduct random post-production audits and customer feedback analysis to identify improvement opportunities.
Shipping & Logistics
Q: What are your shipping capabilities for domestic and international orders?
A: For domestic Indian orders, we ship through reliable logistics partners with delivery timelines of 5-12 days depending on location. Our packaging team uses professional-grade materials including bubble wrap, foam padding, and moisture barriers to protect furniture during transit. International shipping includes both air freight for smaller orders and container shipping for large quantities. We work with established logistics partners including FedEx for express international delivery and major shipping lines for container loads. All shipments include insurance coverage and tracking information.
Q: How do you handle packaging and shipping for large furniture items?
A: Large furniture items receive specialized packaging using custom-designed protective materials and reinforced cardboard enclosures. Items may be partially disassembled for shipping efficiency with clear assembly instructions included. We use professional furniture blankets, corner protectors, and moisture barriers to prevent damage during long-distance transportation. For international shipments, we provide detailed packing lists, customs documentation, and coordinate with clearing agents to ensure smooth customs clearance. Our packaging team has extensive experience with export requirements and international shipping regulations.
Q: What documentation do you provide for international shipments?
A: All international shipments include comprehensive documentation package: commercial invoice with detailed product descriptions and values, packing list with item-wise quantities and specifications, certificate of origin authenticated by relevant authorities, quality compliance certificates where required by destination country, insurance documents covering full shipment value, and shipping documentation including bill of lading or airway bill. For specific markets requiring additional certifications such as FSC chain of custody or fumigation certificates, we coordinate with certified agencies to provide necessary documentation.
Partnership & Business
Q: What are your minimum order quantities and pricing structure?
A: Minimum order quantities vary by product category and customization level. Standard catalog items have minimums of 50-100 pieces, while custom designs typically require 100-200 pieces minimum. Pricing structure is based on material costs, manufacturing complexity, finish requirements, and order quantity with significant volume discounts available. We provide detailed quotations including all costs such as packaging, documentation, and shipping to port of departure. Payment terms are typically 30% advance with balance against shipping documents, though we can accommodate established partners with different arrangements.
Q: How can new clients establish business relationships with Dhvij International?
A: New client relationships begin with initial consultation to understand requirements, target markets, and quality expectations. We request company information, business references, and market details to ensure mutual compatibility. Following initial discussions, we can provide samples for evaluation, typically within 15-20 days. Once sample approval is received, we prepare comprehensive quotations and establish formal partnership agreements. We welcome facility visits for serious partners to observe our manufacturing capabilities firsthand. Our team provides ongoing support including market insights, design trends, and logistics coordination.
Q: Do you attend international trade shows and exhibitions?
A: We regularly participate in major furniture trade shows including High Point Market in North Carolina, Furniture China in Shanghai, and International Furniture Fair Singapore. These exhibitions allow us to showcase new designs, meet potential partners, and stay current with international market trends. We also participate in domestic exhibitions like India International Furniture Fair in Bangalore. Trade show participation provides opportunities for face-to-face meetings with existing and potential partners, product demonstrations, and market research. Interested parties can schedule appointments to meet our team at upcoming exhibitions.